Common questions.
Clear answers.
Don't see your question? Text us at the phone in the header — we answer fast.
The evening before each Miami-Dade pickup day — generally between 6 PM and 9 PM. For Palmetto Bay, that means three service nights a week (the night before Tuesday, Wednesday, and Friday pickups). You'll get a 30-minute heads-up text every time.
One plan at $42.99/month. That's it — no tiers, no upsells. Covers all three Miami-Dade pickup nights every week. First month is free.
Yes — every neighborhood inside the Village of Palmetto Bay. Old Cutler, East and West Palmetto Bay, Coral Reef Drive, Saga Bay, and the surrounding streets.
We secure every subscriber's bin at no extra charge when a storm watch is issued for Miami-Dade.
Yes. Many of our senior accounts are managed by an adult child or caregiver. We can communicate with whoever you designate, in English or Spanish.
No — Miami-Dade provides residential bins. We just move them. If you need a replacement bin from the county, we're happy to help coordinate.
Yes. Tiered HOA rates discount our retail $42.99/mo plan, starting at 20+ homes. See the HOA page for details, or schedule a board call.